System Down Time and Customer Services

Systems are often down and not assisting customers who had a set appointment, merely saying, "Sorry, your time is over." Nobody cares that you are a pensioner who traveled from one town to another to pick up an ID and passport. They just say they have to take the next customer. Now you cannot book a new date; the system is down, and it shows no booking slots available for the entire month. The following month, the dates are not highlighted for selection. So what is the next step now? If you dare to ask or say something, you receive an arrogant reply, and they totally ignore you. Why can DHA not deliver the passports and IDs? All biographical information has already been completed. The system has the addresses and contact details of the applicants. I am sure that the pressure will decrease for both staff and applicants who have to stand in a queue for long hours just to get to the front and hear, "Sorry, the system is down." There is simply no customer service at the Department's Office; there is no friendly person at all. The staff looks like they carry the world on their shoulders.