STILL NO BIRTH CERTIFICATE

My Son was born in 2011 and up until this day he has no birth certificate, Channel from Home affairs has been unhelpful and blame was initially put on head office moving offices but up until now nothing his birth certificate remains blocked and i can not put him on a medical aid or register him at school this is unacceptable and i will be making a civil case against this department. I havent even got his original birth certificate and once received iwll have to apply for an unabridged one this is Ridiculous