Standard Bank Promenade (disgusting service).

Today I arrived for my appointment as scheduled and booked online, yet Standard Bank Promenade refused to assist or acknowledge the appointment and online proof. When questioning why this is, I was simply told by the assistant, "he is working from a list, and my ID and appointment were not on the list". Absolutely NO assistance or help given in any manner, utterly rude and dismissive of any client looking for help

It has come to light that the branch management confirmed that there appears to be a system syncing issue between the DHA online platform and the internal list used at the branch! So what happens now to all those people, including myself,f who had to make time to come through only now to be told clients may rebook or alternatively visit the nearest walk-in Home Affairs office, where they should be assisted. THIS was the very reason I booked online!

I won't hold my breath for any help from DHA or the disgusting staff from the Promenade branch.