Somerset west

Terrible for all over the years, they have been to go to place but not after today. Arrived to eight in the morning. Lines divided into three with the ID line the longest. I went 13:30 to security and ask her to ask management ,will all of us be helped which she answered yes. 14:25 a lady came out, threatening to shut the door because she was called for one one or two queries. This is when she informed us about the system being offline and her manager is now on lunch to assist. After a while another lady came out, I ask her the she rep**** they understaff and people should go to other branches. People have been standing since 06:00 in the line, just tell people to return next day as there is no guarantee we will be assisted. Pass 3 we left from there. I took leave to go with my daughter. Also what is this about bookings as this application is useless trying to book. So now people with booking taking specific time frames meaning the consultant is also book for 30 min and the person outside must wait. I don't know why implement a system which does not work.