SO MUCH FOR CLEARING YOUR BACKLOG?!?

I APP**** FOR AN UNABRIDGED BIRTH CERTIFICATE FOR GRADE R REGISTRATIONS ON 21/04/15. CALLED THE CALL CENTRE 15/07/15, CALL WAS ESCALATED. GIVEN REF NO: ***. CALLED AGAIN 31/7/15. TOLD DOCUMENTS WERE TRACED AND SHOULD RECEIVE CERTIFICATE SOON. CALL FURTHER ESCALATED!. CALLED AGAIN 26/08/15. ADVISED DOCUMENTS STILL NOT TRACED-NOT WHAT I WAS TOLD THE LAST TIME I CALLED. SPOKE TO THULI MOSHABA, WHO OFFERED TO RE-RE-ESCALATE! REALLY???? MANAGER WAS OUT ON LUNCH AT 3PM! I NEED THE CERTIFICATE BEFORE END OF AUGUST! DIDNT THEY SAY THEY CLEARED THEIR BACKLOG? SO WHATS THE HOLD UP? HELP ME PLS!!! MY CHILD NEEDS TO GO TO SCHOOL NEXT YEAR!!!