Smart ID that is still not ready for collection

EMAILS HAS BEEN SENT TO ***,*** and ***. Which one don't get response from. we phone the landline and the cellphone same thing no answer.We wish to formally express our concern and disappointment regarding the continued delay in the issuance of a Smart ID for MY NIENCE. Despite submitting her application initially at Alberton Home Affairs and again at Johannesburg Home Affairs in April 2025, she has yet to receive her Smart ID.

Upon visiting the Alberton office, she was informed that her original application had been cancelled. At Johannesburg Home Affairs, she was advised that her new application is still "in progress" and currently undergoing "verification"—though no explanation has been provided as to why this process is taking so long.

It is important to highlight that her sister, Jazmin Cummings, who submitted the same documentation, has already received her Smart ID. This inconsistency is both confusing and concerning.

Repeated attempts to obtain clarity by contacting Home Affairs Head Office via phone and email have gone unanswered, leaving us with no clear recourse.

MY NIENCE is currently in Matric and urgently requires her Smart ID to be eligible to write her final examinations. The delay is placing her academic progress at serious risk.

We respectfully request that this matter be escalated and prioritised as a matter of urgency. Your immediate assistance and clear guidance on how to resolve this issue would be greatly appreciated.

Thank you for your attention to this matter. We look forward to your prompt response.