Smart ID

My cousin have app**** for Smart ID since last year June in Bethlehem Free State till today she still doesn't have Smart ID. Case no***. All I get every week calling Home Affairs is \ The matter is being investigated by senior"till today 3rd February 2015 still being investigated. Your Service is shocking to have people in the office investigating June 2014 problem till today 3rd February 2015 with no feedback. What investigation are they still doing till today? Can Home Affairs hire people who are willing to help people NOT People who are earning for nothing not interested in helping people...Your service is extremely BAD!!!! Can I get that senior who have been investigating to call me and explain why it take so long for SMART ID."""