Smart Card ID

I have been unhappy since last year and no 1 is willing to resolve my query . I app**** for smart card ID on the 17 June 2021 till today my application is still on manual verification as they say . Reason for me to apply for smart card ID was to change my surname after marriage . I went to Standard bank home affairs JHB branch for fingerprint scan and photo capture , in November i went back to the branch to check the process because i have not heard anything from them . Was advise to do another fingerprint scan and photo capture . Since November 2021 until now , i still do not have my smart card ID . Several times visiting the branch and branch manager *** he tells me that he is escalating the matter to Smartcard department by emails and no valid feedback .

On the 7th April 2022 , decided to contact DHA ***and i was given an escalation ref number ***. Till today when i call the call center speaking to different consultants Nkateko , Princess , Christopher , thembelani , Thuli , Dineo ; they are unable to assist me " We will escalate to smartcard department " . When i request to speak to Team leader , they put me on hold and after drop my call.

25th April 2022 sent an email to *** telling him about my query and he forwarded my email to ***d i was cc'd on that email however i still don't get any feedback or assistance .

On the 2 June 2022 Called The Presidential Hotline 17737 , ref number ***4 . Was told they will escalate the matter and provide me with feedback , till now nothing .

I am tired and frustrated because i do not know which further escalation to follow to solve this matter . I hope this channel will hear me and assist me