Smart Card ID

Quires into the delay of the application for my Smart Card ID. Proved to be an impressive experience. The Service Consultant responding to their 0800 land line number was spoke clearly, when informed her that I was an elderly person over 60 years, that she had to speak slowly & louder, when I asked her to spell out, she used the international phonics as in radio, when she repeated numerals, eg., id numbers, she spoke slowly & audible. Wow! Efficient and well handled. Mrs.Lesego Moatshe, Dept.Head, your assistant is of excellence, well taught & trained. Full Credit.<br> Though my problem was not immediately solved, I am impressed on her handling.<br> My name is Lyn Singmin of Port Elizabeth. Again Thank You for your Friendly & Professional Great Attitude.