Smart Card Application ID

<p>I have app**** for my smart card id 6 months ago which was a seamless process. But unfortunately in my application form i choose Wynberg not realising that my application was allocated to Wynberg Cape Town and not Wynberg Johannesburg. I then went to Wynberg Johannesburg to complete the process which took over 3 hours. Wynberg Johannesburg was unable to change the branch systematically while i was there so i was told that i would need to contact Wynberg Cape Town to do so. I received an sms that the ID document is ready for collection in Wynberg Cape Town after 2 weeks of my application. In the last 5 months, i have contacted Wynberg Cape Town a few times but the phones were not answered. I eventually spoke to a person in the branch and i was told to send an e-mail to a lady for the ID to be transferred. She said that she sent an e-mail to Cape Town. I followed up via e-mail with no response. I have since tried to contact Wynber Cape Town to assist and there was no answer telephonically. Today i received an e-mail stating that my application was cancelled so i phoned the Home Affairs call centre and i was told by the consultant that she can not assist and i should phone Wynberg Cape Town. I did mention to her that i have called Wynbeg Cape Town and there was no answer. She said that she can not assist and i should call the call centre again on Wednesday. I am so frustrated with the bad service and the costs of the phone calls to the various call centres. 6 months later and i still do not have a card id.</p>