Shoddy customer service

<p>i called the call centre of the above organisation to find out if the ID was realesed after we app**** for an amendments,it took the call centre agent of Horror Affairs 18 minutes just to check if the ID was send to the branch,putting me on hold for over 5 minutes. i was not surprised with the service because the lady sounded untrained and not fami**** with Departments systems because she was telling me "no theres no application for ID on the system" even if i called to follow up on amendments,but this can only happen at this department</p>