Shocking service

<p>My wife & I both app**** for our passports online & arranged for the fingerprints etc to be done at the Canal Walk branch in the middle of January 2017. Payment was done online but on calling at the Home Affairs branch, the payment could not be traced on their side. After numerous forms were completed in order to get a refund as the funds were debited to our accounts & told it would take 2 weeks to be sorted out, we were sent to Home Affairs in Cape Town to once again apply for the passport.</p> <p>I have called Home Affairs numerous times, visited & emailed them but is has been over 5 months & still no refund has been forthcoming </p>