Scottburgh District Office (KZN)

This would have been a 5 star rating if it wasn’t for the man operating the camera and capturing biometrics at this office ,

I dealt with 3 people Mr Msani Mr Cele Mrs Otto

Mr Msani, I think, was the one operating the camera and capturing prints at the 1st point of contact in this office. What a horribly rude & ill mannered man ! Public servant that acts as if he’s doing the community a favour . I watched him berate a 1st time ID applicant (the boy couldn’t have been older than 17) . This man was incredibly aggressive and practically man-handled the boy when he was a little confused (rightfully so, it was his 1st time at home affairs) about placing 4 fingers on the scanner to be captured by DoHA.

I watched this man the entire morning be on his phone. I initially gave him the benefit of the doubt and thought maybe it’s a work phone and he’s doing work things on it. However , when it was my turn to take a picture and capture fingerprints, I got a chance to stand closer to him and was furious to see that he was on Facebook watching sport reels ! Him mannerisms in a customer facing role leave a lot to be desired for ! He was not courteous at all with any of the people he was servicing. Horrible ! I shared my experience with TWO people who recently used the ScottBurgh District Office Home Affairs and they reported the same thing about this camera guy ! Please do something about him. He needs extensive training ! He’s not doing anyone any favours here. This is the smallest amount of power I’ve ever seen go to someone’s head ! After I had taken a picture for my passport and new ID, I was then moved to another line and that’s where I dealt with who I assume is Mr Cele. The brother was warm & welcoming . Well mannered and he was very efficient in executing his duties. I was then directed to the cashier (Mrs Otto) ; who was also very lovely, efficient and friendly. These last 2 home affairs employees really did an amazing job today , not just with me but with other community members who were there. Excellent ! Please keep it up ! Your good work is being recognised by the communities you serve. We thank you.