Sassa and home affairs inconvenience

I'm writing this review with a disappointment with sassa and home affairs, the problem started when sassa announced that people must change yellow cards because they no longer needed so I take my mother to easy pay to do a new card and my mother was still using a green book and at easy pay they said they can't take my mother's finger prints because the ID was old and the application failed fine and I made an appointment at home affairs for a new ID and the ID is not available even now if I called they said they still verify my mother's finger prints and the said part my mother is not getting her money, she's is 75 year's for God's sake she needs his grant money what convinience is that for an old woman this is said. And when we got to sassa at Mthatha they asked why we did not take the money and the money was send back how when the both sassa card and easy pay card were not working and I'm tired of of being pilar to post in those offices I'm tired and they even ask for my mother's marriage certificate marriage to my father who died 20 years back but still the money is no avail please help