Rude & Bad Service

this morning around 08h35 i called dept of home affairs office in jhb cbd to find out about my colleagues' passport application . i Spoke to gov official and explained to her why i was doing enquiry on my colleagues' behalf , i spoke to female employee by the name of Mrs Riek, and she was very rude, 1st i explain reason for my call and she just said hold on and transfered me to unaswered number i called again and told her there was no answer and she just said 'hold on' AGAIN and transfered me to unanswered number, and i called again and asked her to give me contact number and the contact person and her tittle, she then gave me the name and number and said she wont give me her tittle as she is not employed to give her colleagues' cvs, and banged the phone on my ear, i called again to ask why she was being rude, she said i have nothing to do & bored and bang the phone on my ear AGAIN. I called again and told her i was going to report her bad attitude and she said \go ahead"and bang the phone again. this is unacceptable hebaviour that noone deserves to go through at any cost"