RT

I am so frustrated with the process of Home Affairs, I had initially app**** for cancellation of duplicate ID number since 2017,and for my first child to be transferred under the correct ID number that I'm using. The application was done at Home Affairs soshanguve. Even to date I still get the response still in process and they will escalate the matter,or either they off line and can't provide feedback. Now my daughter is due to apply for I'd document as she's turning 16 next month. And will soon be matriculating. How long more do I have to wait for something that is not even my mistake to start with?? what is it that I must do to end this horror?? will there be a solution to this? The service is terrible and frustrating.