reimbur*****t fine

Due to the fact that I was waiting for my visa,I had to pay a fine when i left South Africa last year May to go visit my family. I was told that i got get a reimbur*****t by home affairs once i would receive my Visa.<br> I got in contact with Mrs Jones (Chief Admin Clerk Visa Management Pretoria) last year november. i have send all the requested documents including my original receipt with a registered letter to Mrs Jones. <br> I followed the letter by tracking and the letter was delivered to GPO Pretoria on 22.01.2015. The next day I phoned Mrs Jones and asked her when she would be getting the letter and she rep**** to me she will have to wait for the people who collect the post weekly to get the letter and follow the rest off the procedure.Ever since than i have been phoning up and down to Mrs Jones and Mrs Jacobs ( post registration home affairs)<br> last email i received from Mrs Jacobs was saying they can't find my slip to fetch the letter and they busy looking for it.After the 18th of march i have been phoning and sending out emails, not mrs jones or mrs Jacobs<br> The times Mrs Jones actually answered my calls, which is very few, she was extremely rude.