Really disappointed

I app**** for my ID card in March this year but was unable to collect it till now as I do not live in the country. I was told they would keep it for me and I could collect it when I’m in the country. I’ve been back in SA for 2 weeks on holiday and went to collect my ID on my first day back only to be told that their systems are offline and they are unable to issue the ID or make any other plan. They suggested I call them every day to find out if they are online for collection before coming. I have called their branch 20-35 times every day for 2 weeks and the phone is either continuously engaged or rings and no one answers. When I have eventually gotten through I have been told every day that they are offline and cannot help me. Today one of their employees told me that they have been online for the past 3 days and that someone has **** to me. I’m leaving this evening and have had no luck with collecting my ID card. This is an absolute joke! If the branch is so non-functional and the employees have no shame lying to clients then the branch needs to be shut down and tax payers money can be spared on these salaries. Shocked.