Pregnant woman stands in line for almost 2hours

My wife was 8 months pregnant . I accompanied her to Chatsworth Home affairs to apply for her ID a month ago. We stood in the line for 1 hour and 49 minutes. The temperature was 27 degrees . The saddest part is that they treated her as a normal civilian. Even though they come and asked what we were standing in the line for and they saw that she is pregnant and they just turn a blind eye. when we finaly got inside i was told that im not allowed to accompany her. What has this country come too. The service offered there is pathetic as the Dont Care method is adopted at the Chatsworth home affairs of which I have witnessed with my own eyes. Yes they have rules which must be adhered too but pregnant and elderly woman should be given priority. there should be separate lines for them. I hate the fact the she is 9 months pregnant now and she received a SMS to collect her ID. The thought of going back there is not good at all. I just pray that this does not happen to any pregnant woman again