Poorest service from Home Affairs, Roodepoort (Horror Affairs)

About 3 weeks ago I went to Department of Home Affairs to apply for I. D document on behalf of my 17 year old son who is Matric. What a horrible experience. I had to wait for service for over 6 hours, this was despite the fact that I had booked Online for an appointment. Their system went off line for 3 times, while I was there. As if that was not enough, today I went to collect my sons ID and had to wait outside their offices fir 4 hours. That's the worse service ever. What happened to Batho Pele Principles? Our government department are so poorly managed and failing to render the service they stand for, it's a shame.