Poor systems

My husband and I just needed to collect our IDs at the Somerset branch. I work in Tygervalley. We decided to go to the Somerset branch because it is said that Somerset is the better branch, more efficient branch. I work Monday to Saturday. I finish work way after Home Affairs has closed already. I asked to work half day so that I could collect my ID, to get there and their systems are offline. My problem that I have is that howcome home Affairs do not have a manual processes in place for collections. When you work with people and you provide a service then you will have back up processes in place to serve people to the best of your ability. Instead you have worn down miserable people working on the frontline that does not have a clue on how to serve people. I left unsatisfied.