POOR SERVICE FROM THE DEPARTMENT OF HOME AFFAIRS

I am having a really hard time in trying to resolve a duplication id query which involves my daughter and another child. both have the same id number, name and born on the same time. The service is bad. I am trying to get this issue sorted for the past four years and it is really frustrating as my daughter life is on hold. I cant understand that it takes so long to be sorted. see below my latest emails sent to home affairs.

>>> "Naidoo, Jane" ********** 2019/05/30 09:06 AM >>> Good day

I still await a response to my mail below.

It is so sad that we are just not taken seriously. I am now going to go to the media and will have to engage with the ombudsman to get assistance.

FRUSTATED MUM Jane Naidoo ( ********** 837)

From: Naidoo, Jane Sent: Thursday, May 23, 2019 8:23 AM To: Director General ********** Robela Mogane ********** Derrick Naidoo ********** Sylvia Gumede ********** Thuthukani Mhlongo ********** Vuka Nxumalo ********** Cc: Belinda Parker ********** Carol Malindisa ********** Isaac Prince ********** Judika Luther ********** Lipson Mabotha ********** Maria Mthimunye ********** Melita Mowayo ********** Nozipho Mtshali ********** Smartidcard ********** Subject: RE: Smart ID Card: 990 ********** 08 3

Good day

I must utter my great disappointment for the treatment and service I am receiving in trying to get my daughter’s smart6 ID card sorted with HOME AFFAIRS. It is now four years and this matter is not resolved. PLEASE ANSWER ME AS TO HOW LONG DOES IT TAKE TO RESOLVE A QUERY. Currently her life is on hold as she cannot move forward, WHICH IS REALLY SAD. I have spent thousands of rand running around to home affairs.

The last person to assist is Susan Matle ( ********** 638), she tried her best to assist, but is getting no joy from BONGA MKHIZE ( ********** 861) FROM UMGENI ROAD. He is the person holding up the process as he was the one who did the finger prints for the other child involved in this duplication issue. He is hard to get hold off does not answer his calls or replies to emails. I even went to the extent of speaking with Cyril Mcwabe ( ********** 088). He assured me that he spoke to Bonga and it will be sorted. To this day nothing has been done.

Please advise on a way forward, as I await an urgent response.

DESPERATE MUM Jane Naidoo ********** 837

From: Robela Mogane ********** Sent: Friday, March 29, 2019 2:40 PM To: Derrick Naidoo ********** Sylvia Gumede ********** Thuthukani Mhlongo ********** Vuka Nxumalo ********** Naidoo, Jane ********** Cc: Belinda Parker ********** Carol Malindisa ********** Isaac Prince ********** Judika Luther ********** Lipson Mabotha ********** Maria Mthimunye ********** Melita Mowayo ********** Nozipho Mtshali ********** Smartidcard ********** Subject: Re: Smart ID Card: 990 ********** 08 3

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Good Day We acknowledge receipt of e-mail enquiry Kindly note that your query will be referred to the relevant section for assistance. Smart ID Card Section / Melita Mowayo Tel: ********** Ms Luther, kindly assist with this case of ID number above and give feedback to all senders. Please refer to the e-mail below and assist urgently. Your urgent attention will be much appreciated. Thank you Regards

>>> Thuthukani Mhlongo 2019/03/29 11:57 AM >>> Good Day Application for Smart ID Card in respect of Naidoo N,identity number 990 ********** 08 3 was done at MO Tongaat on 5/02/2019. Application was Deleted on 26/02/2019. According to NPR,on 26/02/2019,function 035 To be Investigated by Duplicates. The applicant has two previous Smart ID Card applications done on 15/12/2015 and 8/06/2017. The applicant identity number 990 ********** 08 3 and 990 ********** 08 7 had been Duplicated. According to function 192,both mothers with id numbers 630 ********** 08 1 and 720 ********** 08 are linked to Child 990 ********** 08 3. Please advise on the way forward to proceed with the Smart ID Card application. Regards CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.