Poor service from home affairs consultants

I don’t even have the words to describe how disorganised and irritating the department is. I went to a Nebo branch to change my surname on the 29/12/2025. The consultant told me that they need my dad to be there physically for the change. I am 30 years old by the way. I asked her 2times if that is all that is needed since she checked my documents. She confirmed everything is in order and only my dad is needed. I came to joburg where my dad is, we then went to the brakpan branch today 16/01/2026. Waited the whole day only to be told that my mother needs to be present as well.

Now the question is do you guys follow the SOPs when working or you follow how your mood is on that particular day. We use money to come to your branches. We take some time off work to be there. I have spent a 1000 rands driving to joburg hoping to finally get assistance. Now I have to go back to Limpopo and fetch my mother for a 30 year old man to change his surname. These are financial costs which could have been avoided if someone did their ****ing job. I want someone to call me and explain what exactly is required when changing a surname.