Poor service- cannot find a booking slot since January 2025

The Minister keeps reminding citizens to apply for a smart identity card while one can never find any appointment at a branch since January 2025. Most of the time the templates on their website are not working either, especially if one wants to add an applicant to attend the booking on the same day at the same place. I went as far as inputting Cape Town, Somerset West, Epping, FNB Greenpoint, etc. Why can't one choose Tygervalley as one of the branches one wants to visit? It just simply does not allow that option. Furthermore one cannot get a timeslot before 28 April 2025 and this has been the pattern all the time. I wrote an email to the Department, and yet no response. I have had it with the poor service of this Department. I hope they inform the Minister that the Department's administration is not aligned with his objective. Such poor service from the start of booking for a service.