Poor Service at DHA in Akasia

0 star for the whole DHA in Akasia... I arrived at exactly 11:00 for my 12 o'clock appointment, and left just before 6... The staff is very rude, SLOW and ***********! While they could've been helping people, they chit chatted, and when they finally decided to work, the servers were 'offline', this happened 4 times. While waiting in the queue for smart ID applications, I realised I was given incorrect information about what I was initially there for.. I decided to abandon the smart card application, and proceed with what I was initially there for, filled in the forms and waiting to be assisted, from 14:20 to 17:24. A man by the surname Leshoro kept calling for 'next' customers, despite me arriving before them. When I finally decided to ask what the procedure was to be assisted, he was rude, and humiliated me. When he finally attended to me, he said to his colleague, being sarcastic, that alot of people have been waiting to be assisted, and the staff have been at work for long too, so those who want to cry, will cry until their tears dry up. I found this to be so insensitive, disrespectful and unprofessional of him. It's utterly disgusting how people who have employment opportunities in South African departments are *****ing the image of the institutions. They are really not there to serve, but to make a mockery of the people they ought to be assisting. DO BETTER!!!