Poor service at DHA

I app**** for my passport to be renewed at Home Affairs Randfontein on the 11th of July. After a month got a message that says my passport application cannot be finalized I must go to branch, I kept ongoing there as it was not functioning for two weeks finally on the 23rd August I was told to reapply system has canceled my application without any valid reason.

I reapp**** eversince I've been doing a follow up on my application being told one thing that my passport status says Outstanding payment I must produce proof of payment which I did, I went on extra mile to contact *** and *** then emailed myself the proof,I emailed more than 20 emails but only one was confirmed to have been received on the 19th September. My case got a ***-205375 within the DHA but was still not helped I call DHA everyday but my application was not updated until yesterday they canceled my application. They sent me a message after I called them to check if they have finally fixed my issue they instead rep**** me by sending me a message that application is canceled. Today they're telling me I must go reapply then pay another R400 and forget about the R400 I paid before which I didn't get the passport. How do I pay another R400 for a service I never received so I must pay DHA R800 for a tourist passport