Poor service

I'm honestly dissatisfied with the service received.It has been 3 months and Ive not received one payment for uif.3 months of calling in to be helped,I've been to Randburg offices 3 times.Ive sent my documents but the agents are just not doing their This is unacceptable we are Unemployed and need our funds but must struggle because of employees who are paid to work but don't do their jobs.