Poor service

You need to book to get your passport done in jhb. You need to use online platform. But it doesn't send otp. I need my passport soon. So tell me how do I book online if the website is slow and broken like the service. I have been trying to get my passport done since Feb . In Kimberley the systems were down. Here I must book on a broken website.... please tell me how .... I need stuff done for my work visa.info@hom