Poor service

I am writing this review on behalf of my mother app**** for a smart card id on the 21st of May ,the reason she app**** for a new id was she had two identities one with her correct date of birth and one with an incorrect date of birth she went to cancel the other one and was only left with one id which is her correct date of birth,today is the 1st of July my motere hasn't received her smart card ,and my siblings have to apply for identities cause they are about to write their final exams in matric ,i just wonder how long does canceling an identity take. And will she get her new smart card its now a month and a half waiting for it what's the delay