poor service

<p>I have never seen such *********** department like home affairs. I have app**** for smart identify last year December at Springs Gauteng, when I went to check for my card to my suprise card was not there, when I made follow up with head office because at the branch I was told that it only show verification on their system, I tried to make follow up since January first I was phoned by Lady called Abigal who told me that they are still busy with my application because they are having a problem with my names and Surname because they are all too long so they are busy with it,later I received email from Lesego who told me that they are still busy with my case,aftr that she sent an email requesting me to go back to the branch because the application is not on their system, at the branch I was told everything was submitted. Problem I with head office,when I wrote an email asking lesego she never responded to me,since then now is been 4 months,when I tried to call GDs they can't answer they phones but when you Google their phone numbers are there, what a use of decorating with these numbers if we can't get hold of them,now I understand why people go to media it's because of frustration, I can't keep on going to branch standing long quees as if I ma bored home affairs need to improve its departments,cause it failing us, lots of complaints about this department. </p>