Poor Service

What a terrible 3 years it has been for me to change my marital status to divorce. This is how government systems and procedures fail us as South Africans .

I submitted all documents required in 2021 August at Home affairs Randburg. Filled the form to re-instate my ****en surname back. A divorce which was handled out of court and uncontested divorce, a decree was granted June 2021.

I am very upset at how my matter was handled at home affairs. Went back to December 2021 to check whether my Marital status as changed and they check and informed me yes.

I went back 2022 July and yes confirmed everything is in order, my ****en surname has been re-instated, ignorance from the workers and how unqualified they are, didn’t seem to inform me that head office of home affairs has not concluded on my application. Their system shows no explanation whatsoever and i as the customer have to contact the stupid call centre where you get no answers but a reference number. My reference number is *** . My call was assigned to Nolusindi early January this year.

She informed me that I have to re-submit my divorce decree and ID to her. Did right away and she further responded to say I have to go back and do an online verification where the matter was submitted.

This is was not clear enough nor understood what the request was, I therefore sent her a pleading email to ask for a call back and she had my contact number to explain what she means. And guide me to where to from here. She had my number because at the beginning of the case she called me on my cell to inform me that she will be dealing with my matter.

The last email and communication with her was on the 19th of January 2023. She hasn’t responded till today.

I tried calling Xolile Ntaba , but her line is always busy. Why have contact details on websites for enquiries but no one answers the call. This is a serious case. I want to register my new marriage but because the incompatibility of home affairs departments , is failing me. I can not 3 years later be still married to my ex husband.