Poor service

I app**** for my child's unabridged birth certificate on the 31st July 2015 and I was told it's going to take 6-8 weeks. After 6 weeks I called the Wynberg branch and they said its in process and they are still waiting for the Head office to respond but they will send and email and copy me in it, of which they never did. I decided to call the call center and spoke to Kefilwe, again no luck she just apologized for the delays and gave me a ref no: *** and said she will escalate it. On the 30th September I spoke to another consultant Zimkhitha Ntombana and she escalated a case ***) because the application was not yet finalized. On the 9th October I spoke to Lucia Twala and she said I must call after 2 weeks and she will send an email and mark the case as urgent. <br> <br> The service I'm receiving at Home affairs is so disappointing, as they can't even explain properly what are the delays. I don't think they understand urgency and the frustration I'm under.