Poor poor poor service

I have been trying to apply for a new passport on the ehome affairs webpage since last year.

I get the error message to say that I have an application open on the old system.

I have sent multiply emails to the contact details provided on the website, but all my emails have returned saying failure to deliver. This is the contact details provided on the home affairs website.

I have phoned the contact centre where you wait on the line for around 35 min before someone answers. They informed me that they will email head office to close the open application on the old system. I waited 1-2 days as per their advice, but no luck, I still can't apply.

I visited a branch and they also informed me that they will email head office to close the open application on the old system. I waited 1-2 days again as per their advice, but no luck, I still can't apply.

I was informed that there is no way I can apply if head office does not fix this, but how can they fix it if you cannot contact them??