Pathetic service from Home Affairs.

I app**** for my daughter's passport 8 weeks ago I am still waiting for the passport. I phone Home Affairs 3 times a day. They just keep saying the passport is "stuck". I can not apply for a new one because there is already a pending application. I've sent more than 50 emails in the past 5 weeks, I had NO response.

We are travelling soon, but Home Affairs don't care at all. I've spoken to call center agents, supervisors, managers and even tried to phone and email the presidency. No reply whatsoever. I went to Home Affairs in Alberton twice after I rep**** to try and get an answer. They simply say, "we did send an email to enquiries". They keep promising to escalate and phone me back, but they never do.

Pathetic service, to say the least, from Home Affairs Alberton and head office. The lack of service delivery and communication and blatant lies is what is causing this country to fall apart.