Pathetic service dept home affairs tygervalley

I am a pensioner and disabled and was chased away by two men at 13.20 today from tygervalley where I went to apply for new id card.I showed him my application online for an online booking and took a screenshot with of what it said not allowing me to make an appointment online.I asked him.just to help me with my cellphone to make an online booking.He took my cellphone and had no idea what to do.I had to show him how to go to the website and then he said I must go to another branch and stand in the q as I cannot make an appointment on line.This is pathetic and heartbreaking.Where is this country going to.I cannot believe this but I guess there is nothing to do.