PATHETIC SERVICE AT RANDBURG HOME AFFAIRS

Pathetic service @The Randburg branch just for collection of passport it took 6 hours with no explanation, the Branch Manager does not answer calls even after we were told there are floods on Monday there was no way of finding out if the office was open. The guy who picked up the phone was the Joburg Branch Manager and couldn't help. This branch is pathetic we saw officials taking bribes from people who were not even standing in the long queues. This is unacceptable and then the officials decide to take lunch during peak hour and the system was "offline" due to loadshedding and will take 45 mins to reboot. This is really terrible for a service department and a most crucial one at that. I am expressing my disappointment and dissatisfaction to the Ministry of Home Affairs things need to change. Capacitate, train, develop and empower staff also they need to be proactive some things are not rocket science but simple common sense. This is a terrible reflection of our government