Pathetic service

I app**** for my Passport at the Wynburg branch on the 26/02. I asked to mark it as urgent as I need to attend a business matter overseas. <br> Upon calling the call centre on the 02/03 they informed me that the passport was issued, passport number was assigned and it was at quality control.<br> On the 03/03 I called again and spoke to over 10 consultants through out the day only to be given different information each time. I was asked to open a case to speed up the process.<br> On the 04/03 I have been trying them the entire day and nothing has been done it it still in the data capturing quality control process.<br> The call centre officers are blatantly rude and have a terrible attitude and totally unprofessional.<br> <br> is this the service we expect from service providers?