Pathetic Online service

I have been trying for two days to go online to get an appointment at the bank to do the necessary for my passport to be renewed. Yesterday I was offered three provinces in which to get an appointment. They were Gauteng, Eastern Cape, and Port Elizabeth (province??) I need the appointment in Cape Town. Today I can't even get this far because the OTP arrives before the circle stops turning. I have never experience such a terrible, useless website. When phoning the helpline, the first helpline is no longer operational and the second one you have to wait for absolute ages. Yesterday I waited for 15 minutes before I gave up. Surely an IT specialist can sort this out quickly. Unless the code is the underlying problem. Either way it's a pathetic non-service.