Pathetic home affairs service

App**** for my passport on the 3rd December 2025. Still have not received. When I call the call center they say my ID is not clear which was captured by the home affairs staff. Its been over a month and I am told it will take another month before anything can we sorted out. The service is pathetic. No one is willing to help with proper information. I wait at least 45 minutes everyday before getting through to a call center agent just to be told we cannot help the Soweto office has to help and the office say they cannot help the call center has to.