PATHETIC AND USELESS ONLINE SYSTEM

I have struggling to make an online application since yesterday as the system for sending OTPs was apparently not working. This morning after struggling again, I then decided to call the call centre (that's how I got to know that thre was a problem). The stytem was eventually restored, and I tried to apply online AGAIN. My details (cellphone no and email address) are correct but I still do not receive the OTP. i then tried the FORGOT PASSWORD option, Yes I received the new password link, but when I tried using it, the system would not accept it. I then called again, and then an unhelpful and uncaring consultant took my call, after explaining the situation, she did not even try to assist, or question (at least she listened- I hope), and just said GO TO HOME AFFAIRS OFFICES as if the staff at offices are any different (in terms of service delivery) from her. I wonder what this department is really doing for us. My intention was to go to the bank- for a much better service- now it looks like I will have to be in the queue at 4am or bribe someone TO DO THEIR JOB when I get to the offices. PATHETIC SERVICE REALLY.