Pathethic service from a critical SA Public office

Where do I begin? I went to home affairs at Edenvale and Wynberg on Saturday 18 April and systems at both branches were offline, with an extremely long queue heading onto the streets. No staff member had the decency to come out and explain to their customers about what was going on. I wasted my entire Saturday morning. On 02 May, I headed to Alberton branch only to have the same awful expeirence. Systems were once again offline. The administrator staff member came to speak to the irate customers and told us that he did not know when the system will be online and whether we should go home or not. Once again I waited five hours. Today, Monday 04 May I went to Harrison Street branch, i paid for my application, received my ticket number and waited in queue for photos. After 30 minutes, we were advised that the systems were slow and offline. I mean three different encounters, and same scenario. I decided to leave as I couldnt wait any longer, and will tread again to the offices when I get a chance to. Really frustrated and displeased, more so by the casual attitude of the staff. Its time, and money being wasted.