Passport Queries ***

I would like to lodge a complaint with the Centurion Home affairs and the hotline call center.<br> <br> I app**** for a passport at the Centurion office and was told I would receive an update.<br> <br> I waited for the updated and still nothing came on until I called the call center and they told me I should call after a week or so.<br> <br> I called again on the 15 June and the lady I talked to said she does see the application but there is no update. I should call again after a week or so.<br> <br> I called today 24 June, I talked to Lawrence and he told me there was an error with my photos I need to submit new photos.<br> <br> My question is if I had not called how was I going to know there was an error with the photos since I have not received any from Home affairs. It's almost a month without a passport and no update.<br> <br> What kind of service is this?