Passport problem

My passport expired on 24 March 2023 and I app**** online and got an appointment for 30 March 2023 for 12pm at Menlyn Mall home affairs. At the appointment I was told that between 10-13 working days. On 28 April 2023 I went to DHA. At collections I was told that I must not come in unless I received a sms or email for my passport. I requested what the problem was the system showed 'enhanced ". On 16 May 2023 my son visiting from Cape Town took me DHA. A very friendly gentleman with a gray beard assisted me and tried his utmost best to help me. After 20 minutes he informed me that the system rejected my passport. Nobody contacted me to inform me that there's a problem with my passport. He contacted the guy working with the printing and requested him to reprint my passport. Unfortunately he went on leave for 3 days he handed my problem over to his supervisor Nomandla Tshoba she asked me to send her an email the following morning to remind her. I have sent numerous emails and received replies like "still not ready ' "still working on passport " I don't understand my son app**** in Grabouw received there passport in 2 working days. My brother app**** in Randburg and 5 working days received his. I have been waiting almost 2 months and still no luck with my passport. I am in despirate need of my passport as my daughter has to apply for my visa for New Zealand. Please please can someone assist me.