Out of options last resort to come on here

It's been so frustrating trying to follow up on an ID status application for my mother. She is bedbound and needs her new ID card to access her 2months sassa grant payments. I've been calling and calling and sending sms and emails but no one can be bothered to answer a call those contact numbers are absolutely useless u just don't get through. Attempted to register her on the myhomeaffairsonline website but that also fails not receiving the email confirmation when registering