One in a million

<p>I had an issue while trying to apply online for a new ID with my married surname only to find out that i had an ID application peding from when i was a minor, called the call center only to be told by a lady that i must go to the offices in dbn even though i now live in jhb. i called again and got through to Louisa and she was an absolute star, she assisted me had their IT department assist me and the matter was resolved within 24 hours. department of home affairs can be a nightmare and the complaints here refelct that, but i'm sure if more people like Louisa are employed there wont be issues and people will actually be willing to assist. Thank you Louisa</p>