NOT Getting our UNABRIDGE BIRTH CERTIFICATES

Good day, my husband, myself and our son have app**** for our Unabridge Birth certificates in March at Heidelberg already, this is now more than 3 month and we still did not get the certificates. We paid already last year to travel in September so we need this unabridged certificates urgently. We were told 8 weeks. Now the call centre opened case numbers for us. For my case number (Aletta Van Zyl) ***, my husband (Robert Van Zyl) *** and my son Nathan de bruyn case number: ***. Please can I be assisted urgently regarding this case number, we need this unabridged urgently...