Non-existent UIF

I've been unemployed since 30 May. On the 23rd of September I app**** for UIF benefits online. The benefits was approved. On 01st of October I completed the continuation of benefits online and received a sms stating payment will be received within 7-10 working days. After numerous follow ups, I was told on the 21st that the online paymaster responsible for releasing payment was on sick leave and I should resubmit my a new continuation of benefits and that it would be paid on the Friday 25th. No funds received. On 29 October, after following up on my payment am told that, the rules has changed and I need to supply 6 months bank statements stating that I've received my salary into the account listed. Why is that needed? All they need is confirmation of bank account. On 31st I'm told after I've sent through my bank statements that they don't know how long it will take for the payment to be processed. You get service, bad service and than you get no service. This is the worst experience and especially from an essential department.