No update on ID Application

On the 7th May 2015, I app**** for my new smart-card ID with my new surname after getting married in March same year. I was informed that the process will take close to 6 weeks and I should call the Call Centre ***) to check the update on my application. I called from the the end of June and I was told that my card is with the finger print department, I should call a week later so that they can advise the status update of my application form. A week later I called in, I was told they are escalating the matter and I should call after one week. I did that and 4 weeks later I am still being told the same thing. Last week (between 20th and 24 July) I called their complaint hot line***) the lady I spoke to took my details and advised me that the application status seems like it is still at the Germiston office, it was not send to head office. 3 months later I still do not have my ID and it is affecting my life badly because I have to carry around my old ID and marriage certificate. This is such an inconvenience and I am sick of this bad service or NONE service I am experiencing with the Department of Home Affairs.