No Unabridged birth certificate

I app**** at the Paarl office on 9th September 2015 for a vault copy of my unabridged birth certificate.<br> The application was received at the processing Centre on 11th September 2015.<br> The estimated lead time was 6 to 8 weeks.<br> Today is the 30th December and I still have not received the certificate in spite of many phone calls and e-mails.<br> the best excuse from the customer service centre after \there is a backlog"";I cannot even get a sensible answer from this department."""