No service from Home Affairs after 10 submissions

I have now submitted my adopted daughter's Application for Registration of Adoption a total of 10 times. The Randburg Home Affairs manager referred me to Shoki Mphokane. However, when I spoke to Shoki, he said: \Is he mad? He knows I am on leave!"Is this the kind of service we are paying taxes for? Our Department of Home Affairs is an absolute disgrace. Their literature states \""We care\"""